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POST
/
v1
/
yativo-card
/
admin
/
{yativoCardId}
/
reset
curl -X POST 'https://crypto-api.yativo.com/api/v1/yativo-card/admin/yativo_card_customer_8f9a_abc_1769031332068/reset' \
  -H 'Authorization: Bearer YOUR_ACCESS_TOKEN'

{
  "success": true,
  "message": "Customer onboarding reset. Re-onboard this customer via POST /api/yativo-card/customers/onboard with a different email address.",
  "data": {
    "deleted_card_id": "yativo_card_customer_8f9a...abc_1769031332068",
    "email_masked": "sa***@hotmail.com",
    "external_customer_id": "usr_8821",
    "next_step": "POST /api/yativo-card/customers/onboard",
    "email_warning": "The email address used previously remains registered with the card network and cannot be reused. Use a different email address when re-onboarding this customer."
  }
}

Documentation Index

Fetch the complete documentation index at: https://docs.yativo.com/llms.txt

Use this file to discover all available pages before exploring further.

This is an admin-only endpoint. Unlike the issuer reset, this endpoint has no restriction on card status — it can reset accounts even after a payment card has been issued.
Deletes the customer’s Yativo record entirely, allowing re-onboarding from scratch with a new identity verification flow and a fresh wallet.
The email address used previously cannot be reused. It remains registered with the card network. The customer must re-onboard with a different email address.
​
yativoCardId
string
required
The yativo_card_id of the account to reset. Works for both user and customer card accounts.
​
Authorization
string
required
Bearer token: Bearer YOUR_ACCESS_TOKEN
curl -X POST 'https://crypto-api.yativo.com/api/v1/yativo-card/admin/yativo_card_customer_8f9a_abc_1769031332068/reset' \
  -H 'Authorization: Bearer YOUR_ACCESS_TOKEN'

{
  "success": true,
  "message": "Customer onboarding reset. Re-onboard this customer via POST /api/yativo-card/customers/onboard with a different email address.",
  "data": {
    "deleted_card_id": "yativo_card_customer_8f9a...abc_1769031332068",
    "email_masked": "sa***@hotmail.com",
    "external_customer_id": "usr_8821",
    "next_step": "POST /api/yativo-card/customers/onboard",
    "email_warning": "The email address used previously remains registered with the card network and cannot be reused. Use a different email address when re-onboarding this customer."
  }
}