Skip to main content
POST
Deletes the customer’s Yativo record, allowing re-onboarding from scratch with a new verification flow. Use this when a customer is stuck in a state that cannot be recovered — for example, repeated KYC failures or an account that was set up with wrong details.
The email address used previously cannot be reused. It remains registered with the card network. You must re-onboard the customer with a different email address. Attempting to use the same email will return EMAIL_ALREADY_REGISTERED.
Restrictions:
  • Blocked if the customer already has a payment card issued (card_created or active status). Once a card exists, this endpoint returns CARD_ALREADY_ISSUED — contact support for admin-level resets.
  • Only resets customers belonging to your issuer program (account_type: customer).
string
required
The yativo_card_id of the customer to reset.
string
required
Bearer token: Bearer YOUR_ACCESS_TOKEN