> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yativo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset Customer Onboarding

> Delete a customer's onboarding record so they can restart with a fresh verification flow

Deletes the customer's Yativo record, allowing re-onboarding from scratch with a new verification flow.

Use this when a customer is stuck in a state that cannot be recovered — for example, repeated KYC failures or an account that was set up with wrong details.

<Warning>
  **The email address used previously cannot be reused.** It remains registered with the card network. You must re-onboard the customer with a different email address. Attempting to use the same email will return `EMAIL_ALREADY_REGISTERED`.
</Warning>

**Restrictions:**

* Blocked if the customer already has a payment card issued (`card_created` or `active` status). Once a card exists, this endpoint returns `CARD_ALREADY_ISSUED` — contact support for admin-level resets.
* Only resets customers belonging to your issuer program (`account_type: customer`).

<ParamField path="yativoCardId" type="string" required>
  The `yativo_card_id` of the customer to reset.
</ParamField>

<ParamField header="Authorization" type="string" required>
  Bearer token: `Bearer YOUR_ACCESS_TOKEN`
</ParamField>

<RequestExample>
  ```bash cURL theme={null}
  curl -X POST 'https://crypto-api.yativo.com/api/v1/yativo-card/customers/yativo_card_customer_8f9a_abc_1769031332068/reset' \
    -H 'Authorization: Bearer YOUR_ACCESS_TOKEN'
  ```
</RequestExample>

<ResponseExample>
  ```json 200 OK theme={null}
  {
    "success": true,
    "message": "Customer onboarding reset. Re-onboard this customer via POST /api/yativo-card/customers/onboard with a different email address.",
    "data": {
      "deleted_card_id": "yativo_card_customer_8f9a...abc_1769031332068",
      "email_masked": "sa***@hotmail.com",
      "external_customer_id": "usr_8821",
      "next_step": "POST /api/yativo-card/customers/onboard",
      "email_warning": "The email address used previously remains registered with the card network and cannot be reused. Use a different email address when re-onboarding this customer."
    }
  }
  ```

  ```json 400 Card already issued theme={null}
  {
    "success": false,
    "error_code": "CARD_ALREADY_ISSUED",
    "message": "Cannot reset: a payment card has already been issued for this customer. Contact support."
  }
  ```

  ```json 404 Not found theme={null}
  {
    "success": false,
    "error_code": "NOT_FOUND",
    "message": "Customer card not found"
  }
  ```
</ResponseExample>