> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yativo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset Customer Onboarding (Admin)

> Admin: force-reset any card onboarding record, including accounts with issued cards

<Note>
  This is an **admin-only** endpoint. Unlike the issuer reset, this endpoint has no restriction on card status — it can reset accounts even after a payment card has been issued.
</Note>

Deletes the customer's Yativo record entirely, allowing re-onboarding from scratch with a new identity verification flow and a fresh wallet.

<Warning>
  **The email address used previously cannot be reused.** It remains registered with the card network. The customer must re-onboard with a different email address.
</Warning>

<ParamField path="yativoCardId" type="string" required>
  The `yativo_card_id` of the account to reset. Works for both user and customer card accounts.
</ParamField>

<ParamField header="Authorization" type="string" required>
  Bearer token: `Bearer YOUR_ACCESS_TOKEN`
</ParamField>

<RequestExample>
  ```bash cURL theme={null}
  curl -X POST 'https://crypto-api.yativo.com/api/v1/yativo-card/admin/yativo_card_customer_8f9a_abc_1769031332068/reset' \
    -H 'Authorization: Bearer YOUR_ACCESS_TOKEN'
  ```
</RequestExample>

<ResponseExample>
  ```json 200 OK theme={null}
  {
    "success": true,
    "message": "Customer onboarding reset. Re-onboard this customer via POST /api/yativo-card/customers/onboard with a different email address.",
    "data": {
      "deleted_card_id": "yativo_card_customer_8f9a...abc_1769031332068",
      "email_masked": "sa***@hotmail.com",
      "external_customer_id": "usr_8821",
      "next_step": "POST /api/yativo-card/customers/onboard",
      "email_warning": "The email address used previously remains registered with the card network and cannot be reused. Use a different email address when re-onboarding this customer."
    }
  }
  ```

  ```json 404 Not found theme={null}
  {
    "success": false,
    "error_code": "NOT_FOUND",
    "message": "Customer card not found"
  }
  ```
</ResponseExample>